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Terms & Conditions

Last Updated: November 2025

These Terms & Conditions govern all services provided by Connect-IT to the customer. By requesting, booking, or receiving any service from Connect-IT, you acknowledge that you have read, understand, and agree to these Terms.

1. Scope of Services

Connect-IT provides technology integration services, including but not limited to:

  • Wi-Fi & network infrastructure design and installation

  • Smart home and automation integration

  • Security and surveillance setup and configuration

  • TV mounting and media installation

  • Consultation & custom design services

All services are provided based on the specifications and information given by the client.​

2. Equipment & Ownership

The client may supply their own equipment, or Connect-IT may provide equipment as part of a service package.

  • If company-provided equipment is used

    • The client receives a three (3) year equipment warranty from date of installation​, depending on the equipment.

  • If client-provided equipment is used​

    • No equipment warranty is offered, and the company assumes no responsibility for performance, compatibility, or quality​.

All equipment provided by Connect-IT remains company property until paid in full.

3. Labor & Workmanship Warranty

Connect-IT does not provide a labor warranty.
Services are performed based on industry best practices and documentation provided at the time of installation. Once installation is complete, ongoing functionality depends on variables outside our control (client network usage, ISP performance, interference, environmental conditions, etc.).

4. Scheduling, Access & Preparation

Client must provide reasonable access to the property on the scheduled service date.

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Client is responsible for ensuring:

  • Access to the required areas

  • Power and internet availability (if needed for configuration)

  • Authorization for the company to work on the premises

If access is not provided at the scheduled appointment time, rescheduling fees may apply.

5. Payment & Refunds

All quotes and invoices must be paid per the terms listed on the invoice.

  • Deposits are required for requirement purchased by the company

  • Final payment is due at completion of service, unless otherwise stated.

  • No refunds will be issued for completed labor.

No chargebacks or reversals are permitted without prior written communicated with the company.

6. Client Responsibilities

Client is responsible for:

  • Providing accurate information about the property

  • Confirming that all networks and devices are legally owned or authorized

  • Maintaining changed passwords, network credentials, and access point-installation

Client is responsible for ongoing maintenance unless contracted separately.

7. Third-Party Services

The company may integrate with third-party products, platforms, or services (e.g., ISP routers, streaming platforms, cloud storage providers, etc.). The company is not responsible for outages, failures, or changes in performance caused by these third-party systems.

8. Limitation of Liability

To the maximum extent permitted by law, Connect-IT shall not be liable for:

  • Loss of data

  • Loss of business

  • Loss of revenue or profits

  • Personal injury

  • Any indirect, incidental, or consequential damages

The company's liability is limited to the amount paid by the client for the specific service performed.

9. Indemnification

Client agrees to indemnify and hold harmless Connect-IT from claims, damages, or liabilities arising from:

  • Equipment provided by the client

  • Misuse or alteration of installed systems

  • Unauthorized access or tampering post-installation

10. Governing Law

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-law principles.

Any disputes shall be resolved exclusively in the courts located in Florida.

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Any disputes shall be resolved exclusively in the courts located in Florida

11. Privacy & Security

Client network credentials, if shared with the company for configuration purposes, will only be used for provisioning the requested service and will not be stored after completion of work.

12. Changes to Terms

Connect-IT may update these Terms at any time. Changes take effect upon posting. Continued use of services constitutes agreement to updated Terms.

Contact

For questions or clarifications, contact:

Connect-IT

By email at alvin.johnson@connectitfl.com or by phone at (850) 462-4124

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